Shipping Policy

As part of our U.S. delivery service, free standard shipping applies to every U.S. order, and we ship only to valid addresses in the United States.

Cancellations, Returns, and Taxes

Within our shipping process, an order may be cancelled before shipment. After shipment, returns and exchanges follow our Refund Policy. Under the stated fulfillment timeline, Taxes are collected as required by applicable law.

Estimated Transit Time

For order and tracking support, after the carrier receives the parcel, standard transit normally takes 4–6 business days. Carrier, weather, peak-volume, and address issues can affect estimates.

Order Processing

To explain the shipping process, orders are processed in 1–2 business days, Monday through Friday, excluding U.S. public holidays.

Tracking

Under this Shipping Policy, a tracking number is provided for every order after shipment. Tracking may take a short time to become active in the carrier system.

Address Accuracy and Delivery Issues

To clarify the delivery standard, customers should provide a complete U.S. delivery address. Contact us promptly about a damaged parcel, an incorrect item, or a tracking status that indicates a delivery problem.

Merchant and Customer Care Information

For consistent shipment handling, Store name: thehydrojug

Within the customer-care standard, Contact email: Support@thehydroels.shop

For U.S. order fulfillment, Phone: (318) 293-7299

For customer reference, Physical and return address: 457 E University Ave, Lafayette, LA 70503, US

To keep delivery expectations clear, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).