Contact Us

For a clear service request, our customer care team can help with checkout, order status, tracking, returns, exchanges, product questions, and privacy matters.

Customer Care Hours

As part of our support standard, Customer care is available Monday to Friday, 9:00 AM–5:00 PM in the store timezone (America/Los_Angeles). Messages received outside these hours are handled during the next service period.

Order Requests

For customer reference, Include the order number and a concise description of the request, but do not send full card details. You may request cancellation before shipment; after shipment, the Refund Policy applies.

Merchant and Customer Care Information

To support a timely response, Store name: thehydrojug

Within our stated service hours, Contact email: Support@thehydroels.shop

For customer-care requests, Phone: (318) 293-7299

To help us respond efficiently, Physical and return address: 457 E University Ave, Lafayette, LA 70503, US

To protect account information, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).